FAQ

  • Do you serve food?

    We offer a delicious selection of traybakes, as well as toasted teacakes, bagels and crumpets, all available in the café.


    From Monday to Friday until 1pm, we also offer Tyler’s Takeout from our on-site menu. Simply place your order with us and it will usually be delivered to the café within 30 minutes.


    Two local businesses supporting one another by providing what the other can’t — and by ordering through us, you’ll be supporting us both.

  • Can I order online and pick up in-store?

    We do have a physical store now, so if you'd like to pick it up for us, please let us know and when its ready, we'll be in touch.

  • What payment options do you have?

    We take Cash & Credit/Debit Card onsite.


    Online we take Credit/Debit Cards, Paypal and we can even offer a finance scheme too with Klarna to split up your payment over 3 months when you purchase online.

  • Do you offer same-day delivery?

    If it is something that is already made, of which there are lots of things on the website to choose from, then Yes and if you are local. to collect, or have it delivered locally. 


    Otherwise turn around is usually a few days.

    We do try an accommodate urgent orders, so just let us know when you need it by and if we can, then we'll do our very best for you.


  • How long do I have to return a product?

    Unfortunately as almost all items are custom made we don't take returns. However, should the event arise, we will look at it case by case and try find a resolution.

  • Can I visit the café as well as shop?

    Absolutely! You can enjoy a variety of refreshments, amazing coffee, homemade sweet treats and toasted items all under one roof. 


    And should you decied to get involved with our other activities, workshops and friendly community events... please feel free to ask a memeber of staff.

  • What can I buy in the shop?

    We stock personalised handmade gifts, keepsakes, wooden decorations, original paintings, keyrings, slate coasters, craft items, vouchers and products from other local makers and artists.

  • Do I need to book for workshops?

    Please get in contact with us if you think you should have recieved your order by now.

  • How do I change or cancel my order?

    Generally, all our products are non-refundable, as they are custom-made to order. However, if you've just placed an order and have a change of heart, please contact us as soon as possible. 


    We don’t begin production immediately, as designs need to be approved first, so as long as no work hase been done on your order,  we'll try and be fair..  however if you cancel and work has started, a standard 15% admin fee may apply before issuing a refund.


    To cancel or discuss your options, simply reply to your original order email without delay.


  • Refunds on workshops / sessions

    As a small business, we have a clear non-refundable policy to help cover our costs and ensure the continued success of our workshops. 


    We are committed to making sure your creative experience takes place as scheduled.


    However, if unforeseen circumstances arise, we will offer an alternative date or time, or provide a full refund.


     Please note that all workshops are non-transferable, and refunds cannot be given for cancellations.


    Bookings are only confirmed once full payment has been received.