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FAQ

  • Can I order online and pick up in-store?

    Though we don't have a physical store,  you can pick up your item, if arranged in advance, from head office, located in Castle Donington.

  • What payment options do you have?

    Credit/Debit Card, Paypal and we even have a finance scheme too with Klarna to split up your payment over 3 months.

  • Do you offer same-day delivery?

    If it is something that is already made, of which there are lots of things on the website to choose from, then Yes and if you are local. to collect, or have it delivered locally. Otherwise turn around is usually a few days.

    We do try an accommodate urgent orders, so just let us know when you need it by and if we can, then we'll do our very best for you.


  • How long do I have to return a product?

    Unfortunately as almost all items are custom made we don't take returns. However, should the event arise, we will look at it and assess case by case.

  • How do I change an order date?

    If you'd like to change the order date, simply respond to your order email and let us know when you'd like to change it too. And we'll do our best to accommodate your request.

  • How are the prices so low?

    We take pride in our work and source the best priced materials and always shop around, and with minimal over heads we can keep costs down.

    However please note that in the current climate though we don't wish to pass cost increases to our customers there are some that are inevitable.


  • Where are your products made?

    Most of the products like plaques, cake toppers etc are made here at BenaBerry head officer by ourselves, though some standard items like tumblers, photo frames etc are bought in, and sourced all around the country and world.

  • I didn't receive an order confirmation. What should I do?

    Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.

  • How can I check the status of my order online?

    Once we have received your order, you will get updates of the process and status.


    Once it is the Process stage, this means that we have started your order, either designing it for you to proof or started the manufacturing of it (obviously each product process is slightly different)


    We'll also notify you when its been shipped too, so you can keep an eye out for it, But if you have any questions along the way, please us email us, responding to your order, so we know what order your talking about straight away.


  • How do I change or cancel my order?

    As long as you have not received a processing email, we can give you a full refund. But if we have already sent you a processing email, you will incur a cancelation fee, which will obviously depend on how much work we've already done.

    So if you do want to cancel for what ever reason, make sure you do it sooner rather than later.


    To Cancel your order, simply respond to your original order email.


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