1. Booking & Confirmation

• A party is not considered confirmed until you receive a written confirmation from us (Email or Text agreement).
• A deposit may be required to secure your date and time, which will be deducted from your final balance, which is to be paid 10 days prior to the event.
• Final guest numbers, custom design party piece and any special requirements must be confirmed at least 10 days prior to the event.

2. Use of Space

• Access to the venue 15mins before/after the agreed party time. Please arrive and depart promptly.
• Decorations are welcome but must not cause damage to walls, furniture, or fixtures. Please do not use nails or gaffe tape, a light tack tape, pin tacks can be used, but please ask before using them.
• Music is permitted at a respectful volume and must not interfere with neighbours joining the café.

3. Tidy-Up Procedure

Before leaving, please ensure you leave it as they found it:



• All items brought with you, including decorations and any rubbish, must be taken away at the end of your event. Any items provided or supplied by the venue will be handled by our team.
• Personal belongings and party items are taken with you. Presents, cake etc
• Tables are cleared of food, drink, and party items (bags available at request)
  Staff will handle deep cleaning after, but we appreciate your help in keeping things tidy.
• Tidy-up upgrade: this is available as an option at a cost of £15 payable upfront on booking or if you decide on the day or change your mind and it can be paid on the day by cash or card.

4. Respect & Conduct

• Children must be supervised by a responsible adult at all times, it is a working gift shop so be advised that there are trinkets and breakable gifts at arms reach, so please be mindful of that.
• Guests are expected to behave respectfully towards staff and the space.
• Any damage to property caused by negligence may incur a charge.

5. Food & Drink



• Unless agreed in advance, any food or drink brought to the venue must be taken away from the venue, including any rubbish produced from it.
• We do not cater for allergies, please note this when placing the food order, however if their any celiacs, gluten free etc they can of course bring their our food.

6. Cancellations & Changes

• Cancellations made less than 10 days before the event may result in the full loss of any payments made. However, we are happy to discuss rescheduling but cannot guarantee availability, which may require an additional deposit. Each situation will be reviewed on a case-by-case basis.

7. Liability

We are not responsible for any loss or damage to personal belongings during your event. Please keep valuables with you at all times.

If you have any questions or special requests, please don’t hesitate to get in touch. We’re here to help you create a memorable, stress-free event!